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Service Design for BusinessNote: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled. Condition: BRAND NEW ISBN: 9781118988923 Year: 2015 Publisher: John Wiley & Sons Inc (US) Description: Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)
Description:
Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at Livework, a pioneer in the service design industry, this book reveals actionable strategies for meeting customer needs effectively.
In today’s digital landscape, competition is fierce, and it’s vital to engage customers through intentional service design. By adopting a design perspective, you will learn to view your organization through the eyes of your customer, fostering a culture where customer experience is everyone’s responsibility. The unique insights provided in this book will help you analyze market factors, ensuring your service offerings resonate well in today’s fast-paced environment.
*Service Design for Business* delves into real-world applications, featuring case studies from renowned organizations like Sony, Volkswagen, and Procter & Gamble. This practical handbook provides step-by-step methods to create a seamless customer journey, improve engagement, and ultimately drive business success.
Gain a competitive edge in service design and revolutionize how your customers interact with your brand. Whether you’re a business leader, designer, or marketer, this book is an invaluable resource for crafting exceptional customer experiences that keep them coming back.
Make your customer experience an organization-wide priority. Deliver memorable touchpoints and elevate your business to new heights with the power of service design.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)
Description:
A practical approach to better customer experience through service design
Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes.
Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers.
Approach customer experience from a design perspective
See your organization through the lens of the customer
Make customer experience an organization-wide responsibility
Analyze the market factors that dovetail with customer experience design
The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a
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★★★★★ 5
Good Fit & Quality
Size: 14-22 2.0L hybrid, Size: 14-22 2.0L hybrid
This set which includes both the engine and cabit air filters are of good quality and fits my 2020 Honda Accord Hybrid well. The engine filter feels sturdy and well built. The cabin filter, although without charcoal infusion, has many folds which is more important when it comes to effective filtering of particles. The installation was easy and for the set, this set offers a good value.
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Reviewed in the United States on May 16, 2026
★★★★★ 5
Perfect fit!
Size: 14-22 2.0L hybrid, Size: 14-22 2.0L hybrid
This is a good value for a combo package which includes a cabin air filter as well as the engine air filter. Both filters were a perfect fit in my 2019 Honda Accord hybrid. The cabin air filter airflow direction is clearly labeled and the pleats are sturdy. Installation was super easy- just drop the glove box cover, pop the cabin filter cover plate, pull out the grungy old filter and pop in the new one. Easy peasy. The engine air filter is also a perfect fit. No complaints or concerns here.
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Reviewed in the United States on May 10, 2026
★★★★★ 5
Perfectly Fine and Inexpensive
This off-brand filter was $10 cheaper than the local auto store, nearly $20 cheaper than the dealership, and meets the original OEM requirements. My husband is an ASE certified master technician and does all of our car maintenance and repair work himself and purchasing this filter rather than getting the filter from the dealership or the local auto store saved us a good bit of money and it is the same quality. Just make sure that the OEM number is correct for your vehicle and you have nothing to worry about.
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Reviewed in the United States on November 14, 2025
★★★★★ 5
Easy to install
Very easy to install this engine filter and checking the compatibility with my car was super easy too. I took me about 5 minutes to look up, learn, and install this. Loved that I saved money by installing it myself instead of getting overcharged but the shop. Works for a 2017 Honda Fit.
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Reviewed in the United States on September 12, 2025
★★★★★ 5
Fit in a 2019 Honda Fit
It's indeed an air filter and it fit in my 2019 Honda Fit. Saved me some money compared to the ones offered at oild change places. Seems good build quality and I don't forsee any issues.
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Reviewed in the United States on August 12, 2024
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